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Silver Wrist Cuff in a Black Presentation CaseOrdering Advice For Customers

How To Place Your Order

Ordering is easy. Simply browse through the range of products available on this website and when you find something you like you can add it to your basket by clicking on the Add To Basket button.

Continue shopping until you have everything you require, then click the My Basket link to see a summary of your basket contents. When you are happy with your basket contents click on the Secure Checkout link to begin the checkout process.

Payment Security

Your payment will be processed by SECPay limited, who are a processor of secure, real-time, online credit and debit card transactions. terrano designs has a formal agreement with SECPay Ltd to take payments on our behalf. During the final step of the checkout process you will be transferred to the SECPay website where you will be asked to enter your payment card details over a secure connection. You can pay for your goods with any of the following payment cards:

Mastercard Maestro Visa Visa Delta Visa Electron Solo

Delivery Costs

The total delivery costs for your order will be calculated and clearly displayed on the basket summary page. Delivery costs are to the UK Mainland only. If you require delivery to other countries, please contact info@terrano-designs.com. Deliveries are dispatched by Serpost, DHL or Royal Mail, depending on the goods ordered. Please allow up to 28 days for delivery.

Returns Policy

You may return an item for exchange or a full refund. You must notify us by email to customercare@terrano-designs.com within 48 hours of receipt of the merchandise that you are unhappy with the goods. The merchandise must be received by us within 30 days of receipt of delivery. If we receive the merchandise after this period we may charge a restocking and admin fee.

Please note that we can process returns and refunds only for items purchased directly from Terrano-Designs. We cannot exchange items unless they are defective or damaged.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 days of our receiving your return.

Please note that we can only refund shipping costs if the reason for returning the merchandise is a mistake on our part.